An email sent to Alison Galati, senior director of customer relations at EBSCO Publishing:
Dear Ms Galati
As the senior director of customer relations at EBSCO Publishing, you may be interested to read what some of EBSCO’s customers are giving as reasons for signing our petition:
“I have always spoke highly of Ebsco, but their behavior is disappointing. Buying Wilson adds a touch of quality to Ebsco, so why not acknowledge the value these employees have provided?” – Gary Cocozzoli
“As an EBSCO customer, I find the company’s arrogance appalling and embarrassing at times. This is one of those times.” – Adrian Alexander
“I have had business relationships with EBSCO for over 30 years, and always admired their personal touch. I guess I had assumed that carried over to their employees. Perhaps it once did, but this is shameful. EBSCO should accede to the Labour Court’s recommendations! Further, as an admirer of the work of the H.W. Wilson Company, and by extension, its employees, I feel it is important for me to stand in solidarity with them. I am sorry to see that EBSCO seems to have become just another big business with only its bottom line at heart.” – Jan Samet O’Leary
These are three examples of the sentiments being expressed; please feel free to visit the petition and browse the reasons yourself to see the full range of support.
Perhaps it is time for EBSCO to give customers what they want – a corporation they can respect for doing the right thing?
Colette Willis, on behalf of the Wilson Pickets.